If you need to cancel your booking, please inform Nossa Terra Tours immediately in writing (email is acceptable) and request a written confirmation of your cancellation.
Upon receipt of your cancellation request, the table below outlines the cancellation window(s) and policy - less the non-refundable deposit or any other non refundable payments made to Nossa Terra Tours or our Suppliers.
Nossa Terra Tours may deduct adjustments for changes in the exchange rate or room rate changes created by the cancellation.
Please note that Nossa Terra Tours is required to pay deposits to suppliers well in advance of the tour date, and all suppliers have their own cancellation policies, which are applicable to your booking.
CANCELLATION TIMEFRAME CANCELLATION PER PERSON
120 days + 90% refund, and the non-refundable deposit
119- 60 days 50% refund, and the non-refundable deposit
Less than 60 days 100% non refundable
If the reason for cancellation is covered under the terms of your travel protection plan you may be able to reclaim these charges.
For this reason Nossa Terra Tours suggests the purchase of a travel protection plan including additional “Cancel for Any Reason” coverage.
Note: Airline tickets are governed by the air carriers’ terms and conditions, and Nossa Terra Tours is not responsible for any air carrier’s policy or decision regarding refund, value, or time limits for future use.
As Nossa Terra Tours prices are based on contract rates, there will not be any refund for any unused portion of a travel booking. If you cancel while the tour is in progress, there is no refund for the unused portion.